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Troubleshooting CapRover Pro


This section is only applicable to CapRover Pro subscribers (paid plans).

Reset OTP (two factor auth)

You may need to reset the two factor authentication in rare cases such as:

  • When https://pro.caprover.com is down and you cannot access your instance
  • When you have lost access to the authenticator app

In these cases, all you need to do is to simply clear the pro configs and temporarily downgrade your server to a non-paid version. You can do that by removing the pro content in /captain/data/config-captain.json

The following helper script will do exactly that:

docker service scale captain-captain=0 && \
docker run -it --rm -v /captain:/captain  caprover/caprover /bin/sh -c "wget https://raw.githubusercontent.com/caprover/caprover/master/dev-scripts/clear-pro-config.js ; node clear-pro-config.js ;" && \
docker service scale captain-captain=1 && \
echo "OKAY"

Update:

Starting v1.12.0, you can run the following script:

docker exec -it $(docker ps --filter name=captain-captain -q) npm run disable-otp

Email support

Our paid Pro plan includes a 24hr SLA email support. You can email us at pro.support at/caprover/dot/com to get support. Please be sure to use the same email that you've used for purchase.

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